« Back to Homepage
richard sandoval

Hotel Optimization: Insiders talk health, revenue alternatives

September 10, 2020

SPIRE Hospitality also had to adapt quickly, said Richard Sandoval, the company’s VP of operations. “All hotels … recognized [that the] historical share and mix of sales was irrelevant,” he said. “It was more important to figure out who was traveling and how to respond to that.” Beyond the same frontline workers that Wyndham had, Sandoval said the company was able to attract small groups by encouraging front-desk workers to talk with what guests they had.

hoteliers zoom call
At the Assessing Alternatives panel, industry insiders examined how hoteliers are adapting to the lack of business travel in their properties. Clockwise from top left: Carol Lynch, group VP of sales at Wyndham Hotels & Resorts; Chris Winterhalter, CEO and co-founder, Hotel Rehabs; David Eisen, director of hotel intelligence & customer solutions, HotStats; and Richard Sandoval, VP of operations, Spire Hospitality. Photo credit: Hotel Management

As seen on HotelManagement.net on September 10, 2020.

Keep reading