Job Overview: Responsible for supporting the operations of the Lake House property and ensuring an exceptional guest experience. This includes assisting with guest relations, property inspections, public area upkeep, and coordination with other departments. The role involves proactive communication, maintaining cleanliness, and responding to guest needs promptly and professionally.
Responsibilities and Duties:
- Welcome Lake House guests in a friendly, professional manner.
- Clearly communicate the facilities, amenities, and offerings of the Lake House and High Peaks Resort.
- Respond promptly to guest inquiries and resolve concerns to enhance their experience.
- Assist with guest reservations and ensure accuracy in booking processes.
- Perform regular checks of guest rooms and public spaces for cleanliness and maintenance.
- Report issues to the appropriate departments and follow up to ensure resolution.
- Assist housekeeping and maintenance teams to maintain a guest-ready environment.
- Communicate effectively with other departments to ensure seamless service.
- Follow guidance from the Lake House Supervisor to uphold property standards.
- Assist in setting up and executing special programs or events at the Lake House.
- Provide support to ensure events run smoothly and meet guest expectations.
- Remain calm and professional during high guest volumes or emergencies.
Physical Demands:
The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications:
Education:
Any combination of education and experience, that provides the required knowledge, skills and abilities. College education preferred.
Experience:
Minimum of one year experience in some aspects of hospitality operations
Licenses or certificates:
CPR Certification and/or First Aid Training preferred. Ability to obtain any government required license or certificate.
Grooming:
All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
Other:
Additional language ability preferred.
Wage: $22.00 per hour
We offer a comprehensive full-time benefits package consisting of medical, dental, vision, telemedicine, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accidental or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!
The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
