COVID-19 leads to new ways of behaving, gathering, cleaning, and working

Cleanliness has always been a big deal in the hospitality industry—nearly always topping the list of what guests consider important in their choice of a hotel at all price points. But hazmat suits? Masks? UV lights? Much of what is now protocol and the products needed or proposed to support it was unimaginable less than a year ago, when the biggest problem the industry had was a labor shortage.

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